Politique de remboursement

30-Day Return & Refund Policy

We want you to be satisfied with your purchase. You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, please contact us at support@velouracorner.com. If your return is accepted, we will provide you with return instructions and the appropriate return address.

Please do not send products back without contacting us first. Returns sent without prior authorization may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong product, contact us as soon as possible at support@velouracorner.com.

Please include your order number and photos of the item and packaging when applicable so we can review the issue and provide an appropriate solution.

If a return is required because an item is damaged, defective, or incorrect, we will provide appropriate return instructions and cover return shipping where applicable.

Non-Returnable Items

Certain products may not be eligible for return for health, hygiene, safety, or customization reasons. This may include opened or used personal-care or beauty products, personalized items, perishable goods, hazardous materials, and gift cards.

Please contact us before purchasing if you have questions about the return eligibility of a specific product.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Exchanges

If you would like a different item, color, or size, please contact us.

When appropriate, the easiest option may be to return the eligible item and place a new order after the return has been approved.

Return Shipping

For approved returns due to a change of mind, incorrect size or color selection, or personal preference, return shipping costs are the customer's responsibility unless otherwise stated.

Please do not return an item to the sender's address shown on the original package unless we specifically instruct you to do so. The appropriate return address will be provided after your return request has been approved.

Original shipping charges, if any, are generally non-refundable unless required by applicable law or the return is due to an error on our part.

Cancellations

Cancellation requests should be submitted within 15 minutes of placing the order by contacting us at support@velouracorner.com.

Because orders may be processed quickly, we cannot guarantee that a cancellation request can be completed once processing has begun. If the order has already been processed or shipped, the applicable return policy will apply.

Refunds

Once an eligible return has been received and inspected, or once we have reviewed an approved refund request where a return is not required, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please note that your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.

Questions

If you have any questions about returns, refunds, exchanges, or cancellations, please contact us at:

support@velouracorner.com